What is Visito?
Visito is a conversational AI platform designed specifically for the hospitality industry. It helps properties engage with guests across popular messaging channels like WhatsApp, Instagram, and SMS. With Visito, properties can automate over 90% of incoming guest questions, improving guest satisfaction while reducing staff workload.
Hotels in over 15 countries already use Visito, supporting guests from more than 140 countries worldwide. By simplifying communication and enhancing the guest experience, Visito allows hotels and rental properties to focus more on hospitality while cutting down on operational overhead.
This blog will break down what Visito does, how it works, and why it’s becoming the go-to AI solution for modern hospitality brands.
Table of contents
What does Visito do?
Visito transforms guest communication for hotels by automating bookings, support, and marketing through messaging apps. It acts as a virtual concierge, answering common questions, sharing booking links, promoting special offers, and even upselling services – without staff intervention.
Unlike traditional booking platforms, Visito doesn’t replace the hotel’s website or booking system. Instead, it enhances the guest journey by making hotel interactions faster, easier, and more personalised.
Visito is built as an AI-first platform and conversational AI is a core part of the product. Unlike old-school chatbots that rely on rigid scripts, Visito’s conversational AI adapts naturally to guest questions and is a lot more intuitive for guests to use.
Visito also integrates seamlessly with property management systems (PMS), channel managers, and booking engines, including SiteMinder’s award-winning distribution and revenue platform.
The integration between Visito and SiteMinder, as well as Little Hotelier (an all-in-one solution for smaller hotels backed by SiteMinder’s technology), allows hotels to drive more revenue and unlock real-time insights, ensuring accurate availability and pricing at all times.
By integrating these two advanced capabilities into their tech stack, hotels can drive higher booking conversions, maximise occupancy, and unleash greater revenue potential effortlessly.
How does Visito support guest messaging across platforms?
Visito makes it easy for hotels to connect with guests across multiple messaging platforms, including WhatsApp, Instagram, SMS, Messenger, and more. Instead of juggling different apps, hotel staff can manage all conversations from a single dashboard.
With AI-powered automation, Visito instantly responds to common questions about bookings, amenities, and hotel policies. It can also share booking links, promote special offers, and upsell services – all within the same conversation. This ensures fast, consistent communication that enhances the guest experience while reducing the workload for hotel staff.
Visito’s platform supports conversations in 50+ languages, making it easier for hotels to assist international travelers. By unifying guest messaging in one place, Visito helps hotels stay responsive, organised, and efficient.
How does Visito help properties increase direct bookings?
Visito helps hotels increase direct bookings by making the reservation process fast, simple, and convenient. When guests ask about availability, the AI immediately shares real-time rates and booking links, guiding them to book directly without ever leaving the conversation.
Beyond answering questions, Visito actively promotes direct bookings by highlighting exclusive offers and upselling premium services. It can also send gentle reminders if a guest shows interest but hasn’t completed their booking.
With the latest AI Bookings product, Visito can now handle the entire booking process – from search to payment – all within one conversation. Guests can check availability, choose a room, and confirm their stay without navigating away from the chat.
By keeping the booking journey within familiar messaging platforms, Visito provides a smooth, user-friendly experience that encourages guests to book directly rather than through OTAs.
What is Visito Voice, and how does it enhance guest engagement?
Visito Voice is an AI-powered phone system that allows hotels to handle guest calls automatically, providing instant, 24/7 support without staff intervention. When a guest calls the hotel, Visito Voice answers in a natural, human-like tone, managing common questions about bookings, amenities, check-in times, and more.
This intelligent phone assistant ensures guests get accurate information without being placed on hold or waiting for a callback. If a call requires human attention, such as a complex booking request, Visito Voice seamlessly transfers the guest to the right team member.
Visito Voice also supports conversations in 50+ languages, making it easy for hotels to communicate with international guests in their preferred language. By automating phone calls, Visito Voice ensures faster responses, improved guest satisfaction, and a lighter workload for hotel staff.
How does Visito transform guest communication for hotels?
Visito transforms guest communication by centralising and automating messaging across popular platforms, all managed in a single Visito inbox. It handles guest inquiries, bookings, and service requests in real time, ensuring fast, consistent responses without adding to staff workload.
One standout feature is Visito’s WhatsApp CRM, which allows hotels to send automated messages throughout the guest journey. The most popular touch-points include after a reservation is made, a couple of days before check-in, and right after check-out to capture guest feedback in real-time.
For hotel staff, Visito simplifies operations by consolidating all guest conversations into one platform. Its AI handles most messages while flagging complex inquiries for human follow-up. The result? Smoother communication, higher guest satisfaction, and more efficient hotel operations.
